Overplay Review

Overplay Overview

Price
Support
Speed
Reliability

VPN Provider Overplay claims to offer world premiere VPN services along with simple setup and groundbreaking Smart DNS servers. Overplay is a relatively new company and they started in early 2009. Also their blog was started in 2009. In January 2011 Overplay redid their website entirely with a darker color. The company primarily is based in New Jersey in the USA, but the company also have UK operations. The site itself, is sleek and features a television with static and a “play” button as a symbol. The company also boasts about its low price and its high number of servers. Overplay is certainly playing up their expertise in VPN technology and has been hosting a blog on a regular basis. They finish off their pitch with the assurance, “Providing the finest, fastest VPN servers on the planet!”

Price

Overplay proudly states that at $9.95 a month, “How can you say no?” While $9.95 is usually the standard for monthly hosting, the company does offer some additional savings in three month, six month and one year subscriptions. Three months costs $27.95, six months costs $52.95 and one year costs $99.95. One notable advantage is that all plans come with unlimited VPN access, which means there are no restrictions according to plan variety. Even the month-to-month plan offers full access to Overplay’s powerful technology.

Countries

Overplay provides its long list of supported countries on the homepage, and they have over 60 different countries, there offerings are impressive. They offer VPN service in the U.S. and UK, Canada, Australia, France, India, Germany, Hong Kong, Spain, Switzerland, Argentina, Mexico and Russia. There are also many other countries supported as far as Israel and South Africa. There are slightly more servers than there are countries, over 150 individual server IPs. The more servers a company has, the better the service, and all the more so if servers are spread out across different countries. This makes for better local connections.

Protocols

OverPlay supports many VPN technologies such as PPTP, L2TP/IPSec and OpenVPN. In doing so, they offer support for many users all over the world and with different communication installations. In addition, the company also has several servers supporting SSL/SSTP by Microsoft. Access to all of these protocols is included.

SmartDNS Servers

The company also offers what are known as SmartDNS servers, which provides access to sites that are restricted by local authorities, but without using a VPN tunnel. This special feature is available on all pricing plans. This means users can access sites from anywhere in the world, even if the Internet access restricts certain sites, thanks to a special OverPlay connection. In addition, the company has specialized DD-WRT firmware for technical assistance.

Customer Support

The company only offers a knowledge base and a submit a ticket feature, that will be answered via email. All correspondence is through email. No phone number or alternative means of contact is provided. Unfortunately, it appears that the company only provides customer service support in English.

Money Back

The company only offers a 2-day money back guarantee in the event of customer dissatisfaction. However, the refund terms are unlimited. Due to the nature of VPN services (in which speed is easily evaluated), money back guarantee times are typically short.

Traffic

Traffic is not a major issue, since the company has plenty of high-speed servers. The company does offer unlimited bandwidth, as well as very few restrictions. They do allow legal torrent traffic and do not keep logs of your activity for long-term records. (They only log time and data usage for a limited period of time) However, they are legally required to cooperate with investigating users that merit a complaint. So they advise users to be careful with their online activity. The company promises not only anonymous surfing but also secure, encrypted surfing for their subscribers.

Speed

Nevertheless, they warn users that actual transfer rates depend upon the speed of the Internet Service Provider, as well as the way in which is communicated with the country of service. The company also offers a virtual test in which users can experience estimated speed for its VPN services. It also has a few “hidden gems” in Safemode servers, A to B connections and gaming connections. Safemode servers are traditional servers by hardware, but which are operated through port 443 for secure websites. A to B connections are internally-routed servers that boost performance between different countries. Gaming connections have encryption disabled, meaning they work slightly faster.

Supported Devices

Many devices are supported by Overplay VPN, including iPhones and iPads, Roku for streaming TV, AppleTV, Xbox360, PS3, BoxeeBox and many other mobile or home applications. The site has a whole section dedicated to setting up the VPN software on multiple mobile devices.

Supported OS

Supported systems for Overplay VPN include all modern Windows systems like 7, 2000, XP and Vista, as well as MAC OS X and Linux. Software from Apple mobile units, as well as Android-ready phones, are also supported. DayTek routers and DD-WRT routers are also supported without any complicated setup processes.

Free Trial

Besides the live speed test, and the 2-day money back guarantee, the company does not offer any free trial period. They are confident that the speed test and the listed information is suitable enough for customers to make a decision.

Others

The company only accepts payment via Google Checkout or PayPal. They accept payment via 2Checkout as well. Customers pay for monthly services in advance, unless they pay for a three, six month or twelve-month subscription. Another advantage is that the company allows multiple connections to its VPN services, but only from one site. As in, you can use more than one computer for various different countries. However, the company does not allow account sharing across multiple sites, meaning your family member from another location could not use the service if you were using it at home. All in all, Overplay is one of the better providers for the price it charges, since the company allows virtual freedom, fast service and is forthright about its limitations and capabilities.

Click here to visit Overplay

Overplay Customer Reviews (2)

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On March 5, 2012 Carlos wrote:

Price
Support
Speed
Reliability

Overplay VPN is the best service I had. Fast and great support. Thanks Overplay!

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On August 5, 2012 Ace0022 wrote:

Price
Support
Speed
Reliability

Absolutely atrocious customer service. For a week I contacted them everyday because I had problems accessing netflix and nbc olympics website. At first got emails every 24 hours asking questions and providing support, then after 4 replys it went 100% silent. I kept trying to contact them and no replies. Went to their website and used their online chat, and kept getting promised they would contact me and for a week, nothing. Not worth the aggravation. Seems when they can’t fix it, they just ignore you and keep your money… Stay away…